In case you missed it at Heavy Duty Aftermarket Dialogue this past January, enjoy a repeat of the first-ever Heavy Duty Talk From the Top: A Report on One-on-One Conversations with Top Aftermarket Executives presentation about the commercial and heavy duty space.
Shannon O’Brien, Senior Director of Programming & Strategy and Aftermarket Commercial Vehicle Lead at MEMA Aftermarket Suppliers, met with the senior executives from the top aftermarket channel partner organizations to discuss their views of aftermarket suppliers. These “straight from the customer's mouth” insights are the result. O’Brien asked specific questions and the customers—with the guarantee of anonymity—gave tough answers
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